Legal & policies

The legal stuff, unbundled.

Everything you signed up to when you got FibreTel, and everything Canadian regulators make us publish. No giant wall of text. Each policy gets its own page — pick what you need.

Terms of ServiceWhat you agree to by using our residential internet, voice, and TV services.Privacy PolicyWhat we collect, what we don't, and how we protect your data. Spoiler: we never sell it.Network Management & Fair UseHow we manage traffic, what we don't throttle, and the (very thin) line against abuse.Building Access AgreementsAgreements with building owners for fibre installs in multi-dwelling units.Copyright InfringementHow we handle notice-and-notice requests under Canada's Copyright Act.Law Enforcement RequestsHow we respond to legal requests for customer data. Court orders only.Billing & PaymentBilling cycle, accepted methods, late fees, and refund rules.App & Portal TermsTerms for the myaccount portal and FibreTel mobile / TV apps.Cookie PolicyAnalytics cookies, how to opt out, what we don't do.911 & VoIP LimitationsEmergency calling disclosures for all FibreTel voice services — residential, business, and SIP trunking.AccessibilityOur Accessible Canada Act statement, feedback channel, and barrier-removal progress.