1. Acceptance of Terms
By accessing or using any of our apps or online services, you agree to these Terms. If you don’t agree with them, you may not use the app or portal — no hard feelings.
2. Licence to Use
We grant you a limited, non-exclusive, non-transferable licence to use our apps and portals for your personal use only. Don’t modify, reverse-engineer, redistribute, or try to turn FibreTel into your own startup. That’s rude.
3. Account Access
You need an active FibreTel subscription and login credentials to use most features. Keep your login info secure and don’t share it unless you want someone ordering a speed upgrade without asking.
4. User Conduct
Don’t use our apps or portals for anything illegal, harassing, infringing, or just generally sketchy. You know what we mean. Don’t break stuff or annoy people.
5. Data & Privacy
We collect and use certain types of information to provide, maintain, and improve our services. This includes:
- Account info (name, address, email, phone number, etc.)
- Login credentials and account activity
- Device and app usage data (which features you use most)
- Streaming and content activity (channels viewed, shows streamed)
- Service preferences (language, resolution)
- Crash reports and diagnostics
We do not collect billing or payment information through our apps, and we do not offer in-app purchases. All billing-related information is handled through our web-based customer portal. Full details in the Privacy Policy.
6. Push Notifications & SMS
Our apps and portal may send notifications and SMS messages. These include account verification, technician arrival updates, payment reminders, or light promotional content (nothing spammy). By using the app or portal, you agree to receive these communications.
7. Platform Terms & Store Policies
When you download our apps from a third-party platform (Apple App Store, Google Play, Amazon Appstore, etc.), your use is also governed by that platform’s terms and developer policies. If those policies ever contradict ours, theirs win — because that’s how stores work.
All apps comply with the applicable rules from Apple, Google, Samsung, LG, and Amazon, including device permissions, purchase behaviour, and content policies.
8. Intellectual Property
All content and technology in our apps and portals are owned by FibreTel or licensed to us. You can’t copy our stuff, not even that catchy loading spinner.
9. Availability
We aim for 99.99% uptime, but we can’t promise perfection. Apps may be down for maintenance, updates, or gremlins. We’ll try to keep it brief and painless.
10. Termination
We can revoke access if you violate these terms. You can also uninstall or stop using the service anytime — though we’ll miss you. Please pay any outstanding bills on your way out.
11. Governing Law
These Terms are governed by the laws of the province where your FibreTel service is installed. If you’re reading this on a fridge in another province, still our rules.
12. Contact
Have questions? Drop us a line at fibretel.ca/contact. We’ll read it. We might even reply with a GIF.