Something broken
WiFi dropping, slow speeds, TV not loading, phone not ringing, or intercom silent.
Call now →Get in touch
Call FibreTel. We pick up.
Common reasons to get in touch
Tell us what you need.
New customer
Check availability, pick a plan, ask about installation, or switch to FibreTel.
Call now →Building manager
Want FibreTel in your building? Usually there is no cost to the building.
Send us an email →Billing + account
Manage payment methods, autopay, invoices, address changes, or family access.
Open MyAccount →First ringAnswered any hour
53Languages spoken
24/7Including holidays
FAQ
Things people actually ask
Is the phone really answered instantly? Even at 3 AM?
Yes. Including statutory holidays and the middle of the night. No queue. No 'all our agents are currently busy'. No 20 minutes of hold music.
Can I call in my language?
Almost certainly yes. Mandarin, Cantonese, Korean, Punjabi, Tagalog, Vietnamese, Japanese, Hindi, Spanish, Persian, Arabic, French, and dozens more. No transfers. Whichever language you start the call in is the language you get answered in.
I'm not a customer yet — can I still call?
Absolutely. Sales, availability, pricing, and general curiosity are all fine. The same number handles everything whether you're a customer or just window-shopping.
What's the fastest way to get help with a service issue?
Call. Anything affecting your service right now gets handled on the call. No tickets to follow up on. No 'we'll get back to you within 48 hours'.
How do I file a formal complaint?
Call us first — most things get sorted on the first call. If you need to escalate beyond FibreTel, the Commission for Complaints for Telecom-television Services (CCTS) handles Canadian internet provider disputes: ccts-cprst.ca.
Do you have an office I can visit?
The Vancouver HQ exists, but no walk-ins — it's a small working office, not a retail store. For anything that needs a real human on site, call us and we'll book a Tech Wizard visit to your building.