1. Notice-and-Notice Compliance
FibreTel follows Canada’s notice-and-notice regime under the Copyright Act. If we receive a copyright infringement notice from a rights holder (usually about peer-to-peer or torrent traffic), we are legally required to forward that notice to you. That’s it.
2. What We Don’t Do
- We do not share your personal information with the rights holder or anyone else.
- We do not investigate the claim or assess whether it’s legitimate.
- We do not terminate or suspend your service based solely on receiving a notice.
- We do not block or filter torrent traffic.
- We do not modify, assess, or validate the contents of notices. We forward them as required, exactly as we receive them.
We’re an internet service provider, not a courtroom.
3. What You Should Know as a Subscriber
If you receive a copyright infringement notice forwarded by us, it means someone (usually a movie or TV rights holder) claims your IP address was used to share copyrighted material.
This does not mean you’re being sued. It does not mean FibreTel is accusing you of anything. We’re just the messenger, and we’re legally required to send it to you. You can ignore it or deal with it — your call.
You are welcome to use BitTorrent or other P2P platforms to share or download legal content. We don’t prohibit that. Just don’t share things you don’t have the rights to — it can lead to notices (and possibly worse).
Technically we could suspend an account for repeated issues, but in practice we don’t. It would require us to assume the notice is valid and act as judge and jury — and that’s not our job. We haven’t seen the evidence, and honestly, it’s none of our business.
4. Legal Requests
We will only disclose customer information if we are required to do so by a valid Canadian court order. See the Law Enforcement Request Policy for the full process.
5. Questions or Complaints
If you received a copyright notice or have concerns about this policy, please contact us at fibretel.ca/contact. We’ll answer your questions, but we won’t represent you in court or tell Netflix you’re sorry.