Because Your Secrets Are Safe with Us

We take your privacy as seriously as we take our morning coffee.
Trust us, that means we take this pretty darn serious.

Hey there, privacy-conscious pals!

Buckle up and let’s dive into the nitty-gritty of how we handle your personal info when you’re cruisin’ through our website or kickin’ back with our services.

Personal Deets

When you grace us with your presence, we might snag tidbits like your name, email address, phone number, and maybe even your go-to karaoke jam (if you’re feeling chatty).

 

Oh, and when you slide into our DMs or give us a ring-a-ding-ding for some customer service lovin’, we’re gonna keep a record of those convos. And hey, if we’re really gettin’ into it, we might even hit the record button on our end – so let your voice shine, baby! 🎤

Usage Intel: Unveiling the Digital Footprint

We keep an eye on how you’re cruisin’ through our digital digs – things like your IP address, browser type, and which pages you’re ogling.

 

While you’re cruisin’ through cyberspace with our services, we’ll be keepin’ tabs on your digital escapades like how much bandwidth you’re using, what channels you watch, and how much you use your home phone, which helps us plan for network upgrades to keep everything running smoothly.

Cookie Crumbs

Just like grandma’s secret recipe, we use cookies (the digital kind) to sprinkle a little magic on your browsing experience and learn a thing or two about how you like to surf the web.

Making Magic Happen

Your personal info helps us deliver the goods – think processing orders, slinging customer support, and maybe even sprinkling a little digital fairy dust on your day.

Leveling Up

We use your data to fine-tune our game, whether it’s tweaking our website to be smoother than a freshly waxed surfboard or crafting marketing wizardry that’ll knock your socks off.

Keeping in Touch

With your blessing, we might slide into your inbox with the occasional update or sweet deal. Don’t worry, we promise not to spam you – unless you’re into that sorta thing.

Fort Knox-Level Security

We’ve got digital bouncers posted at every virtual entrance, making sure your personal info stays under lock and key.

Sharing Is Caring (Sometimes)

We might cozy up to a few trusted pals (aka third-party service providers) to help us deliver the goods – but don’t worry, they’re the type you’d invite to your backyard BBQ.

 

If the law comes a-knockin’, we might have to spill the beans – but only if we absolutely have to. We’ve got your back, always.

Your Call, Captain

If you’re not vibin’ with our marketing emails, no hard feelings. Just hit unsubscribe and we’ll give you some space – we promise not to cry (too much).

 

If cookies aren’t your thing, you can always tweak your browser settings to keep ’em at bay. No judgment here!

Kid Stuff

Our digital playground isn’t for the wee ones under 13. If you’re a little ankle-biter, steer clear – this ship’s for grown-ups only.

Updates & High Fives

We might shake things up from time to time, but don’t worry, we’ll always keep you in the loop. New policy? We’ll give you a heads up like a friendly neighbor borrowing a cup of sugar.

Last Call

This Privacy Policy was last updated on December 22, 2024. Thanks for trusting us with your digital secrets – we promise to guard ’em like they’re buried treasure.

1. Our commitment to you

FibreTel has always been and will continue to be committed to protecting Personal Information. FibreTel has established its Privacy Policy using the ten principles set out in the National Standard of Canada entitled Model Code for the Protection of Personal Information. These ten principles are the following:

  1. Being accountable
  2. Identifying the purposes for Personal Information collection
  3. Obtaining consent
  4. Limiting the collection of Personal Information
  5. Limiting the use, disclosure and retention of Personal Information
  6. Keeping Personal Information accurate
  7. Safeguarding Personal Information
  8. Being open about policies and practices
  9. Providing individual access to Personal Information
  10. Challenging Compliance

FibreTel relies on these ten principles to protect the Personal Information collected from its Customers and Web Site Users. FibreTel has established its Privacy Policy in accordance with The Personal Information Protection and Electronic Documents Act (“PIPEDA”)

2. Definitions

“FibreTel”, “we” or “our”:

This means FibreTel Networks Ltd. and each of its subsidiaries and affiliates as they may exist from time to time.

“Customer”, “you” or “your”:

Means an individual who: (a) has an account with FibreTel; (b) subscribes for, uses, has used, or applies to use FibreTel’s products and/or services; (c) corresponds with FibreTel; (d) is a Web Site User; and/or (d) enters a contest sponsored or administered by FibreTel.

Personal Information:

Means information about an identifiable individual; for example, an individual’s name, account number, e-mail address, payment information, user logs, or certain numbers associated with that individual’s equipment (for example MAC address or IP address), if FibreTel can link such numbers to the individual. It does not include aggregate information that cannot be associated with a specific individual.

Web Site User:

Means a user of a website owned, controlled, or managed by FibreTel from which FibreTel collects Personal Information.

3. Frequently Asked Questions
3.1 What type of Personal Information does FibreTel collect?

The Personal Information that may be collected in relation to Web Site Users through an online form typically includes (but is not limited to) name, phone number, and email address.

  • Collection and Use of anonymous web information through the use of Cookies: During a Web Site User’s interaction with one of FibreTel’s websites, FibreTel may use a browser feature called a “cookie” to collect information anonymously and track user patterns on FibreTel’s websites. A cookie is a small text file containing a unique identification number that identifies a Web Site User’s browser – but not the Web Site User personally – to FibreTel’s computers each time a Web Site User visits one of the FibreTel websites using cookies. Cookies tell FibreTel which pages of its websites are visited and how many people visited each web page. This helps FibreTel understand consumer interests and enhance the online experience of visitors to the FibreTel websites. Cookies also serve to identify your computer so that your preferences can be saved for future visits and the advertising displayed based on your previous interaction with the site. and FibreTel works with third parties that use these cookies to help us with such traffic management, research, and analytics.

The use of cookies is an industry-standard, and many major browsers are initially set up to accept them. You can reset your browser to either refuse to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on FibreTel’s websites.

Third-Party Cookies and Advertisements: Some of the advertisements you see on the FibreTel websites are delivered by third-party advertisers, Internet advertising companies that work on FibreTel’s behalf, or ad networks. These third parties may use cookies or other technology to help deliver ads that are tailored to your interests and track their performance. This is commonly known as “behavioral” or “interest-based advertising”.

You can opt-out of several third-party ad servers and networks’ cookies simultaneously using a tool created by the Network Advertising Initiative located at http://www.networkadvertising.org/managing/opt_out.asp. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

3.2 Why does FibreTel collect and use Personal Information?

3.2.1 Customer Personal Information

FibreTel collects and uses Customer’s Personal Information for the following purposes, to:

  • establish and maintain a responsible commercial relationship with you;
  • for research and statistical purpose, to understand your needs as a Customer and your eligibility for products and services;
  • recommend particular products, services, and opportunities to you.
  • provide information to you about developments and new products; develop, enhance and market products and services and/or provide products and services to its Customers;
  • process billing and collect fees for the FibreTel products and services you have purchased and/or subscribe to;
  • perform or order credit checks;
  • deliver to you the products, services, and third-party applications included in your subscription, including providing you with the programming content and advertising corresponding to your postal code;
  • to administer and manage our business and operations, including the protection of the security and integrity of our services and our website;
  • provide customer support; and
  • meet FibreTel’s legal and regulatory requirements.

3.2.2 Web Site User’s Personal Information

FibreTel collects and uses Web Site User’s Personal Information for purposes generally identified on the FibreTel website at the time of collection. These purposes may include to:

  • send you information, updates you’ve requested, or answer your questions;
  • register your participation in a contest; and
  • register you in an encrypted secure zone.

3.2.3 When FibreTel chooses to use Personal Information for a purpose not previously identified

FibreTel will identify the new use. Unless such new use is required or permitted by law, in accordance with PIPEDA, the consent of the Customer or Web Site User is required before the Personal Information can be used for that new purpose.

3.3 How does FibreTel obtain your consent?

Consent is generally required for the collection of Personal Information and the subsequent use or disclosure of the Personal Information. Consent can be either expressed or implied. The form of consent sought by FibreTel may vary, depending upon the circumstances and the type of Personal Information. In determining the form of consent to use, FibreTel takes into account the sensitivity of the information and your reasonable expectation, so that you understand the nature, purpose, and consequences of the collection, use, and/or disclosure of Personal Information. FibreTel generally seeks express consent when Personal Information is likely to be considered sensitive. Implied consent is typically appropriate when the Personal Information is less sensitive.

In addition, in exceptional circumstances, as permitted by law, FibreTel may collect, use and/or disclose Personal Information without a Customer’s or Web Site User’s knowledge or consent.

Consent may be obtained in any one of the following ways:

  • an application form may be used to seek consent, collect Personal Information, and inform the Customer of the use that will be made of the Personal Information. By completing and signing the form, the Customer is giving consent to the collection and the specified uses;
  •  a check-off box may be used to allow the Customer to request that their names and addresses are not given to other organizations. Customers who do not check the box are assumed to consent to the transfer of their information to other organizations;
  • orally when information is collected over the telephone; or
  • at the time a customer uses a product or service.

In general, the use of products and services by a customer, or a Web Site User’s use of a FibreTel website will constitute implied consent required by FibreTel to collect, use and/or disclose Personal Information for the purposes identified in this Privacy Policy.

Consent may be withdrawn by Customers and Web Site Users at any time, subject to legal or contractual restrictions, and upon providing FibreTel reasonable notice. If you wish to withdraw your consent to certain collection, retention, use, or disclosure of Personal Information, please contact FibreTel at [email protected]. Please note that if you refuse or withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact on you at the time, to help you with your decision.

 

3.4 When and how does FibreTel disclose Personal Information?

Internally, only FibreTel Employees with a business need to know, or whose duties reasonably so require, are granted access to the Personal Information of FibreTel’s Customers and Web Site Users.

 

3.4.1 Customer Personal Information

FibreTel may disclose Customer’s Personal Information to:

  • third parties who are acting on FibreTel’s behalf as our agents, suppliers, or service providers who are subject to confidentiality requirements;
  • a company that will be involved in supplying the Customer with communications or communications directory-related products and/or services;
  • a company or individual who is acting on FibreTel’s behalf for the development, enhancement, promotion, marketing, sale, or provision of any of FibreTel’s current products and/or services or for any new products and/or services of FibreTel, including authorized resellers and sales agents, etc. subject to confidentiality requirements;
  • in conjunction with special offers or programs to program partners, or third-party agents responsible for administering such offers or programs. Any such disclosure is made on a confidential basis;
  • an agent used by FibreTel to evaluate the Customer’s creditworthiness or to collect the Customer’s account;
  • a credit reporting agency; and
  • a third party, where the Customer has given FibreTel consent to such disclosure or if the disclosure is permitted or required by law, in accordance with PIPEDA.

 

3.4.2 Web Site User Personal Information

FibreTel may disclose Web Site User’s Personal Information to a third party or parties, where the Web Site User has given FibreTel consent to such disclosure or if the disclosure is permitted or required by law, in accordance with PIPEDA.

 

3.4.3 Disclosure of Personal Information to government organizations, including law enforcement agencies

FibreTel routinely receives requests from government organizations, including law enforcement agencies. These requests are individually and carefully vetted internally by a team of experts. FibreTel will only disclose Personal Information in response to these requests when permitted or required by law, in accordance with PIPEDA.

3.5 Who does FibreTel share Personal Information with?

FibreTel does not sell Personal Information about its Customers and/or Web Site Users. FibreTel may share Customers’ Personal Information with its partners, associates, and third-party service providers as provided in Subsection 3.4, to fulfill the purposes identified in Subsection 3.2. In such cases, the relationship with the partner, associate, or third party is governed by strict confidentiality standards and policies to ensure the Customer’s Personal Information is secure and treated in accordance with PIPEDA and with the utmost care and respect.

Except as required or permitted by law, when disclosure is made to a third party other than a FibreTel partner or associate, or a third-party service provider, the consent of the individual shall be obtained, and reasonable steps shall be taken to ensure that any such third party has Personal Information privacy procedures and policies in place that are comparable to those implemented by FibreTel. Such third parties are provided only with such information as is necessary for the circumstances. Personal Information provided to third parties may be used only for the purpose stipulated and is subject to strict terms of confidentiality.

If a third-party service provider is located in a foreign country, Customer Personal Information may be processed and stored in such other foreign country. In such circumstances, the governments, courts or law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country. Whenever FibreTel engages a third-party service provider, we require that its privacy and security standards adhere to this Privacy Policy and applicable Canadian privacy legislation.

3.6 How does FibreTel safeguard your Personal Information?

The nature of the safeguards varies depending on the sensitivity of the Personal Information, the scope of the Personal Information, and the method of storage of that information. More sensitive types of Personal Information will be safeguarded by a higher level of protection, including encryption. Personal Information is predominantly stored in Canada and the United States, under strict confidentiality standards, as per Section 3.5. Data is routed domestically and may be routed outside of Canada for service provision purposes as described in Section 3.5

3.7 How long does FibreTel retain your Personal Information?

We retain your personal information for as long as it is needed to fulfill the purpose(s) for which it has been collected. Our general retention guideline is a 7-year period, which extends to all our corporate records including our customer & billing database. This allows us to meet our financial accountability and audit obligations. Outside of the 7-year period, retention is defined based on the length of time information is needed to meet the purpose(s) for which it has been collected and takes into account the sensitivity of the personal information. For example, we keep records of IP address leases for 1 year after a lease expires.

4. Your role in protecting your Personal Information

Please remember that FibreTel’s Privacy Policy and our use of your Personal Information only applies to the information you provide. We caution that if you disclose Personal Information or personally sensitive data through the use of the Internet such as through chat rooms, communities, bulletin boards, or other public online forums, this information is not collected by or for FibreTel but may be collected and used by other persons or companies over which FibreTel has no control. It is your responsibility to review the privacy statements of any person or company to whom you choose to link, from, or through the use of any FibreTel Internet services. FibreTel is not responsible for privacy statements, privacy compliance, or other content of any website not owned or managed by FibreTel or its affiliate companies.

FibreTel does its best to protect and safeguard Personal Information and we believe there are safeguards you should take as well. Do not share your Personal Information such as bank card numbers, credit card numbers, associated pin numbers, or Social Insurance numbers unless you clearly understand the purpose of the request and you know with whom you are dealing. Do not keep sensitive Personal Information in your email inbox or on Webmail.

Provide FibreTel with one acceptable piece of identification, pin number, or passphrase that will be kept in your customer account, so we can identify you when you call FibreTel. If you are asked to assign passwords to connect you to your Personal Information, you should use a combination of letters (upper and lowercases), numbers, and symbols and do not use words that can be easily associated with you (example: do not use the name of a family member or pet). We also suggest you change your password regularly. If you are suspicious of any telephone, mail, or email promotional campaigns or you suspect fraudulent activity, please contact us at [email protected] to verify that the campaign is a legitimate FibreTel activity.

5. Updating this Privacy Policy

Any changes to FibreTel’s Privacy Policy shall be acknowledged in this Privacy Policy in a timely manner. FibreTel may modify or remove portions of this Privacy Policy when it feels it is necessary and appropriate. You may determine when this Privacy Policy was last updated by referring to the date found at the top of the first page of this Privacy Policy “Privacy Policy last revised on: “

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