FibreTel - The world's fastest internet.

ZH What is the difference between 500, 1 Gig, and 10 Gig?

ZH All of our fibre internet plans have unlimited data. We’re referring the connection speed in Mb per second (Mbps), or Gb per second (Gbps). Faster plans mean more responsive web browsing, faster downloads and uploads, and reduced latency.

ZH How can you offer 10 Gbps service?

ZH Since we operate and maintain our own fibre optic network, we have more flexibility in the equipment and technology we choose to deploy. We have the fastest internet because although cutting edge and more expensive to implement, the technology exists and we choose to offer the best to our customers.

ZH Is this a "wholesale" internet service?

ZH

No. We operate and maintain our own private fibre optic network. We do not piggyback on other providers networks.

ZH How long does it take to switch my internet service to FibreTel?

ZH We can generally get you up and running in 1-2 business days. Sometimes we can even accommodate same day installations. If there is an opportunity to move your installation date up, we will let you know after you place your order.

ZH Does my installation need an on-site visit?

ZH Yes. One of our technicians will be required to connect our service. But don’t worry, we can be there very quickly and the installation usually only takes about 30-45 minutes.

ZH Is your Internet service really unlimited?

Zh Yes! Our internet service plans have no download limit, which means they also have no overage fees.

ZH What internet plan should I get?

ZH We always recommend our 10 Gig service. Our prices are extremely affordable and everyone should have access to next generation internet access.

ZH Do I need a modem or a router?

ZH Everything you need to get connectivity is already included in your internet plan, including a WiFi 6E router. You don’t need anything extra.

ZH What are the specifications of the supplied hardware?

ZH Our XGS-PON gateway ensures the highest quality of service while utilizing the latest FTTH technology with download and upload speeds of up to 10Gbps and wireless Wi-Fi 6E Tri-band (4×4 2.4GHz 802.11ax, 4×4 5GHz 802.11ax, 4×4 6GHz 802.11ax) with OFDMA, DFS, 160hz channels, and easymesh support. 1 x 10GbE LAN, 4 x 1GbE LAN.

ZH There is fibre in my building from another provider. Why can’t I get FibreTel service?

ZH We do not resell or use any other carrier network or cabling to provide our service. Because we build, own and operate our own independent network, it takes us more time to expand. If you are interested in bringing FibreTel into your building, please get someone from your strata or a building manager to fill out this form.