What Do I Do If I See a Playback Error?

Troubleshooting Playback Errors #

If you encounter a playback error while using FibreTel TV, follow these steps to resolve the issue quickly:

1. Check Your Connection:
   • Ensure your device is connected to your home network. FibreTel TV relies on your private fibre connection to stream content.
   • If using Wi-Fi, ensure you are connected to the correct network.
2. Restart the App:
   • Close the FibreTel TV app completely and reopen it to refresh the connection.
3. Check for App Updates:
   • Go to your device’s app store and check if there’s an update available for the FibreTel TV app. Install updates if necessary.
4. Restart Your Device:
   • Turn off your TV or streaming device and turn it back on after a few moments.
5. Check Device Settings:
   • Ensure your device’s software or firmware is up to date. Updates often include fixes for common issues.
6. Switch to Ethernet:
   • For better stability, connect your device directly to the router using an Ethernet cable.
7. Contact Support:
   • If the issue persists, contact FibreTel support for assistance. Provide details about the error message, the channel or content you were watching, and the device you’re using.

Pro Tips #

• Check for Multiple Devices: If too many devices are using FibreTel TV simultaneously, try disconnecting one to free up resources.
• Inspect for Temporary Issues: Playback errors may occur due to temporary issues with specific channels or content. Try a different program to confirm.
• Keep Devices Updated: Regular updates prevent compatibility issues and playback errors.