What to Do If Your Phone Doesn’t Work

Experiencing Issues with Your Residential Voice Service? #

If your phone isn’t working, don’t panic! Here are some simple steps to troubleshoot the problem and get back to chatting in no time.

Step-by-Step Troubleshooting #

1. Check for a Dial Tone
   • Pick up your phone and listen for a dial tone.
   • If there’s no tone, make sure the phone is plugged into the correct wall jack.
2. Test the Phone Itself
   • If possible, connect a different phone to the same wall jack to see if the issue is with the phone itself.
3. Try Another Phone Jack
   • Plug your phone into a different wall jack in your home.
   • If the phone works in another jack, there may be an issue with the original jack.
4. Check for a Power or Network Outage
   • Remember, Residential Voice requires power and network connectivity to function.
   • If your internet is down, the phone won’t work.
5. Inspect the Cables
   • Ensure all cables are securely connected, including the phone line.
6. Contact FibreTel Support
   • If the problem persists, contact our support team. We’ll send a tech wizard to resolve the issue at no charge.

Pro Tips #

• Backup Plan: Keep a charged mobile phone handy for emergencies.
• Quick Tests: Trying a different phone or wall jack can quickly pinpoint the problem.