How Do I Set Up FibreTel TV for the First Time?

Table of Contents

Download the App:
- Install the FibreTel TV app on your device:
  - For Smart TVs and streaming devices: Search for FibreTel TV in your device’s app store.
  - For mobile devices: Download the app from the App Store (iOS) or Google Play (Android).
  - For web access: Visit tv.fibretel.ca.
Log In with Your Credentials:
- Use your account number as the username.
- Retrieve your TV service password from the FibreTel TV section of the My Account portal.
Set Up Profiles (Optional):
- After logging in, create personalized profiles for family members to enhance their viewing experience.
Start Watching:
- Explore live TV, On Demand content, or your personal Cloud PVR library.

Tech Wizard Assistance:
- If you have a TV available during the installation, our tech wizards will set up the app and connect the service for you.
Dongle Installation:
- If your TV does not support the FibreTel TV app, our tech wizards will verify this during installation.
- If verified, we will provide and install a Google TV dongle, but only if the TV is present at the time of installation.

No Additional Installation Required:
- If you decide to add FibreTel TV after your internet is set up, the service can be immediately provisioned without needing another visit.
Need Help?
- If you prefer, we can send a tech wizard to assist with setup—no charge!

Smart TV Compatibility: Ensure your TV is supported or use a compatible streaming device.
Device Limits: Remember, you can connect up to five devices at a time.
Have Your TV Ready: To maximize setup efficiency, have your TV available and powered on during installation.

Fibre Internet