Table of Contents
Reasons You May Be Unable to Watch 4K Channels #
- Subscription Plan:
- 4K channels are only included in the Everything TV plan. If you’re on a different plan, you’ll need to upgrade to access 4K content.
- Device Compatibility:
- Ensure your TV or streaming device supports 4K resolution. FibreTel TV delivers 4K content only on compatible devices.
- Channel-Specific Restrictions:
- Not all channels are available in 4K. Channels offering 4K content will be clearly labeled with “4K” in the channel name within the TV guide.
- Network Connection:
- For optimal performance, connect your TV or streaming device to the router via Ethernet or ensure you have a strong Wi-Fi signal.
How to Confirm Your Device Supports 4K #
- Check your device’s settings for display resolution. It should show 3840 x 2160 or a similar 4K resolution option.
- Refer to your TV or streaming device’s user manual to confirm it supports 4K HDR.
Pro Tips for 4K Viewing #
- Upgrade to Everything TV: To access the full library of 4K channels, ensure you’re subscribed to the Everything TV plan.
- Use Ethernet for 4K Streaming: A wired connection provides the most reliable 4K streaming experience.
- Look for the 4K Label: Channels offering 4K content will be marked with “4K” in the FibreTel TV guide.
